Features to make your Call Center money
VoiceOnyx offers enterprise level features at a fraction of the cost of traditional phone service.
They're more than just features, they're money making features.
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Reliable |
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Phone 2.0 knows that more up-time means more sales |
Monitoring |
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Improve your Agents pitch to heighten potential sales on each phone call |
Follow Me |
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Never miss a potential sale with the Find Me Follow Me feature that will re-route your phone directly to your cell phone instead of to a voicemail |
Unlimited |
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Unlimited Long Distance and International open you to new markets with a flat rate bill |
Tracking |
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Phone 2.0 tools let you know which marketing campaigns are making you your money back, and which one's are not |
CDRs |
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Keep your employees productive by monitoring their call volume. More phone calls equals more money |
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Customize Your Call Center Cloud
In Call Centers, phones are the most important solution. Whether you run an outbound, inbound or combination call center Phone 2.0 can provide you solutions that are customizable to yours needs.
- Greet and direct each of your callers with a professional Automated Attendant; customizable to record your Company Name, services and departments.
- Prepare your Sales Agents and Customer Service with a Pre-Pend caller ID, providing a custom ID to help signify the kind of caller.
- Call queues distribute your calls in a variety of ways; whether it distribute all at once, around your call center or to your strongest closers first.
It’s All About Accountability
- Call Detail Records (CDRs) keeps your staff working hard and gives you the data you need to know: who they’ve talked to, how many people they’ve talked to, and how long they’ve talked to each. It’s easy to keep your staff accountable with statistics.
- Call Recording makes it easy to recall a phone conversation. It also makes a great quality assurance and training tool!
- Monitor your employee’s phone conversations to make sure they are staying on pitch. Even use the Whisper feature to help guide the employee's pitch without the customer hearing.
