Betsy Warren

What is the Difference between an Attended and Blind Transfer?

VoiceOnyx offers a variety of options for transferring a phone call to another employee’s extension, a mobile phone, or directly to voicemail. Attended Transfers The default setting on your Polycom phone is known as an attended transfer, or consultative transfer. This feature allows you to check in

VoiceOnyx offers three international calling plans for a monthly flat fee per phone. No per minute charges are applied. The plans are available based on your needs in an office/retail setting, marketing company, or high volume call center. Freedom Global Rate Plan: This first plan

Did you know you can return a call to a client using your company caller id remotely? When you’d like to return a client’s call after hours or when you aren’t in the office, simply use our Remote Line Access feature. VoiceOnyx technicians will assign you a

If your office would like to eliminate your analog fax machine, VoiceOnyx electronic fax service is available. The service allows you to send emails with attachments directly to any of your clients who are using a fax machine. You will also be able to receive faxes from

The VoiceOnyx Buddy List appears on the main screen of your Polycom phone. The screen allows you see which of your co-workers are on the phone (red line by name) and who is available to speak with you or accept a transferred call. Due to your ability

What is the Difference between an Attended and Blind Transfer?

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