Don’t let your call center efforts become just another of the Coral Springs outbound calling campaigns. Outbound calling campaigns nationwide are initiated from a call center agent to a customer. These calls are made on behalf of the call center or a client and typically include telemarketing,
Do you have a call center in Fort Lauderdale? Are you ready to take your business to the next level? The biggest factor in improving call center results is to properly train employees in quality call center training. Feeling a little lost on how to do so?
If you have ever made a call and heard “This call may be recorded for quality assurance or training purposes”, you have been part of call recording. Call recording is a feature that is available through most business phone service plans. It allows a business to record
Anyone who deals in international business knows the money trap of long distance phone bills. Frankly, international charges are borderline exploitation of businesses everywhere. Smart business owners are moving towards something called VoIP, or Voice Over Internet Protocol. VoIP systems route your normal business calls, and also your international
Have you heard of VoIP? Are you wondering how VoIP works? Understanding new tech can be tricky sometimes. Luckily, we put together a super handy guide to understanding what VoIP is and how to use it in Clearwater. Are you ready to get educated? Check out our