Dr. Harold W. Pearson is a Board Certified Orthopedic Surgeon who offers surgical and non-surgical treatment plans at Optimum Orthopedics & Spine in Longwood, Florida. Dr. Pearson has performed over 8,000 arthroscopies of the knee, shoulder, ankle, wrist, and elbow. He has an excellent reputation, attracting patients from all over Florida who trust his expertise.
According to Natalie, the billing specialist, it all comes down to Optimum’s great staff. “Patients come from all over Orlando and from all over Florida to see Dr. Pearson and the whole office staff. Patients will travel from as far as Fort Lauderdale to come and see us,” said Natalie, who has been part of the team for two years.
So, who does the team who everyone trusts, trust? VoiceOnyx.
Natalie told us that “when our office switched from our previous VoIP provider to VoiceOnyx about a year ago, VoiceOnyx came to the medical office to install the system–in person!” Unlike other VoIP providers, they didn’t ship the equipment in a box or provide directions over the phone. Because VoiceOnyx is Florida-based, face-to-face support is the standard. Optimum was able to connect its existing phones to the new system.
The team appreciates that there has not been a single problem with their phone service since switching to VoiceOnyx. When they need VoiceOnyx customer service to set up holiday hours or change their outgoing message, they always know the person on the other end of the line. “I like that when I call, I know who I’m talking to and they know me. I don’t get put on hold or switched over to a stranger who knows nothing about my account,” said Natalie.
The Optimum team also likes the Call Forwarding feature. Even when they need to step out of the office for some reason, the office phone rings through to their mobile. If they can’t pick up, the call goes to the office voicemail. It is an incredibly efficient system and helps the staff stay connected to the patients at all times.
Natalie said that patients who have problems with their extremities come to see Dr. Pearson for his extensive expertise and appreciate Optimum’s amazing customer service. The staff at Optimum relies on its phone service provider to offer a clear sound and a great connection so that the staff can focus on assisting the clinic’s patients.
Is your office interested in the VoiceOnyx difference? Please give us a call and we’ll be glad to discuss your unique needs. We provide customized care for every Florida business!