You already know that it’s important for a small business to have a phone that’s meant for business. Not a smartphone or your regular, run-of-the-mill desk phone.
What you may not have known is that a Polycom VVX is one of the best phones you could possibly get.
Polycom phones are made with the business professional in mind, and the VVX line is especially impressive.
All of them come with countless features that are tailored to your needs. No more wishing — the perfect phone for your Sarasota small business is here.
What Exactly Is a Polycom VVX?
It’s a VoIP desk phone (more on that later) that’s designed to bring quality, flexibility, and style to small businesses.
The most common types of VVX phones are business media phones and desktop IP phones. We’ll spend most of our time talking about the business media line.
There are eight different types of VVX phones, ranging from ‘basic’ to ‘executive.’ The basic option is closer to your average phone, while the executive version is incredibly advanced.
Even the simplest phone offers great quality sound.
In this post, we’ll just be talking about the VVX line in general, and not any of the specific models. You can find more in-depth looks at each phone here.
For a great overview, read on to find out some of the special features of a Polycom VVX.
VoIP — or Voice over Internet Protocol — is one of the most successful innovations of the past ten years.
Using VoIP is a cheaper way to make phone calls. It doesn’t require an additional landline and doesn’t eat up the minutes in your cell phone plan.
It’s a win-win for business.
The cost is especially important for small businesses — Mom and Pop shops can have communication features that were only for huge corporations before.
Even if you’ve never heard of it, VoIP might not be as unfamiliar as you think. If you’ve ever used Skype, you’ve used VoIP before.
It’s really just a fancy way to say Internet calling.
In fact, you can integrate Skype for Business into a Polycom VVX phone if you want. Instead of having to set up your computer, you can Skype with the feel of a traditional phone.
Or, if you prefer to see the person you’re talking to, certain VVX models have video calls enabled, too. The screen size is just large enough to make viewing easy.
If you’re thinking of the audio delays in Skype, don’t worry — Polycom audio quality is crystal clear.
Don’t worry if you’re new to VoIP phones. Polycom phones are easy to use, so you’ll learn in no time at all.
The ease of use also leads to another benefit of the Polycom brand.
Yes, a new desk phone really can make a difference in how productive you and your employees are.
Think about how much time has been wasted on training people to use a front desk phone. Even the best receptionist will face a learning curve on a new system.
A Polyphone VVX helps solve that problem.
It has a large color display that’s easy to read, so you’re not squinting and searching for the right icon to press.
It’s also intuitive — features and buttons are where you’d expect them to be, and they’re easy to learn.
Ease of use means less time is spent messing with the phone and more time is spent improving your business.
Polycom VVX Phones Are Customizable
The phone was made for business professionals in mind, but you can tailor it even further.
Polycom phones are customizable, so you can change the settings of your phone to fit your business’ unique needs.
Do you need multiple or shared lines? Any VVX phone that you choose will support that option.
Prefer to view your video calls a certain way? Edit the settings, and save them for future calls if you want.
You can change the language, select a background image and screensaver for the touchscreen display, and even program the phone to go into power saving mode after office hours.
Whatever your business needs, you can customize your Polycom to match. It’s easy to make it uniquely yours.
Pair Your Business Phone to Your Computer
Okay, now let’s move on to some of the more technical benefits.
You can pair your Polycom VVX to your computer via a system from Microsoft. It’s called BToE, or Better Together over Ethernet.
It allows you to control audio and visual activity from either your phone or your computer. All you need is an app and an Ethernet cable.
With BToE, you can manage calls with multiple people, switch between your phone and computer, and play audio from your computer through your phone.
For example, if you were using your computer for a Skype call with a business partner, BToE would let you play the audio through the phone’s speakers.
You can also use your phone as the primary audio source for your computer, if you think that’s a feature you’d like to use often.
Polycom VVX Offers QoE Monitoring
Being able to monitor QoE, or quality of experience, is important when making Skype or internet calls.
The last thing that you want is to be on an important phone call with a client and have the sound suddenly become garbled. Or worse, have the call drop altogether.
These issues are rare with Polycom, but just in case, there’s a quick fix built in.
QoE lets administrators monitor the quality in-call, so that you can hopefully avoid any problems.
By default, your phone will send a QoE report at the end of each call. The constant feedback helps Polycom address problems before they become a big deal.
If you already have a phone system but love the sound of a Polycom VVX so far, don’t worry.
Polycom VVX phones are built to integrate easily into existing IT systems.
If you choose a VVX 400, for example, you can use it on your current network with no extra costs.
You can also import any distribution lists you already have. From there, you can call an individual person, conference call with the entire list, and view the distribution — all on your phone.
Finally, there’s even more that you can do with a USB port and a computer.
For people who prepare a keyboard to a touchpad, you can integrate the phone with your computer’s mouse and keyboard. Instead of using the touch screen, you can mouse over and click on things.
This could come in helpful when you’re adding new contacts. No more pressing one button three times to get to a letter. Just type the way you normally would.
You can even sync your Outlook calendar with your phone. This lets you view and access your calendar — so if you have a conference call on your schedule, you can simply click the number and call.
Polycom VVX Phones Are Accessible
If you happen to have employees with disabilities or impairments, accessibility is an important issue.
Luckily, Polycom VVX phones have a variety of ways to make them easy to use for all people, regardless of ability.
Here are some of the more notable features that you should know:
Standard Accessibility Features
Visual notifications and ringing: For those who are hearing impaired, the Polycom does have visual notifications to let you know the phone is ringing. You can even customize the notifications for individual callers!
TTY support: TTY (telephone typewriter) is enabled so that people who are deaf or hard-of-hearing can type back and forth, instead of calling. It’s like texting in a business phone.
Unique Accessibility Features
Hearing Aid Compatible handsets: Unsure of how you can operate this phone with a hearing aid? Don’t feel like you have to crank up the volume. All of the Polycom handsets are hearing aid compatible and will automatically pair up.
Auto-Answer: If this feature is enabled, you don’t have to lift a finger to answer the phone — literally. Calls will automatically be answered via speakerphone. This is for people with limited mobility, but it’s also great for hands-free multitasking.
Let’s wrap up with some of the fun features of a Polycom VVX.
Did you know that you can use the USB port of the phone to record phone calls?
Never worry about taking notes during a conference call again. With a flash drive, you can record them to review later in case you missed any information.
If you choose to do this, the display will show you how much memory you have left on the drive so you’re not accidentally cut off.
You can also make use of the “My Info Portal.” This gives you access to personalized reports on the stock market, news, weather, and other content right on your phone.
Who needs a smartphone when they have a Polycom?
Ready to install Polycom VVX in your Sarasota small business? Want to try out other Polycom products?
VoiceOnyx is Polycom certified and ready to help you install your new phone system. Our customer service is sure to impress.
We have service locations all throughout Florida, but we’re easy to reach — find out how.