Have you toyed with the idea of replacing your phone answering service or receptionist with an automated system? Have you been less than impressed with the robotic-sounding options available from many business phone systems providers? If this sounds familiar, it’s time to talk to VoiceOnyx about our Auto Attendant Interactive Voice Response service.
Meet Our Interactive Voice Response System
The Interactive Voice Response (IVR) service is an Auto Attendant that routes your incoming calls to your exact specifications and needs. Just as your website has a homepage with many ways to navigate to other areas of the site, the Auto Attendant routes inbound calls to specific areas of your company.
Help your customers get to their destination faster with Auto Attendant.
Unlike other business phone systems that force callers to push number after number to get to the employee or department they need, Auto Attendant can be set up to allow callers to instantly speak with a live representative if you so choose.
Auto Attendant is also completely customizable. Give callers the option to:
- Speak live with a staff member.
- Access a submenu of different departments or employees.
- Listen to driving directions.
- Reach after-hours emergency contacts.
- Learn operating hours.
- Access voicemail.
- Any other option you need!
Personalized For Your Business Needs
The VoiceOnyx Auto Attendant is a professional recording based on a script that you send us. No robots here! We even offer the option for you to record your own message if you prefer. This adds a personal touch to your voice messaging system that customers love.
Auto Attendant is the most flexible business phone answering system available.
You choose where phone calls go. Route them to different phone lines or departments or to a specific person. We offer two options for this type of routing:
- Hunt List. A hunt list routes incoming calls to relevant extensions based on the callers’ selections. With a hunt list calls may be picked up and answered, go to voicemail, or the caller can hang up.
- Queue. The option sends callers into a queue where they wait for their call to be picked up. Callers wait here until someone answers their call or they hang up.
Changes to the system are easy and quick. If you need to add or delete an employee from your phone list, we can usually make the change within 24 hours if you’ve used our professional recording service. Changes are immediate if you create your own script.
Find Out If Auto Attendant Is Right For You
Since 2006, VoiceOnyx has provided Florida’s businesses with reliable phone service. Here’s what VoiceOnyx customers have counted on for ten years: Inclusive plans with no surprises. Concierge-level customer care. Customization options for every business need, including Auto Attendant. Crystal-clear calls. Does this sound better than your current business phone service? Learn more about VoiceOnyx’s Auto Attendant and how it can improve your business operations by contacting us at 407-401-8588, Option 1 or by visiting www.voiceonyx.com.