Thankfully, we are almost through the Atlantic hurricane season, which officially started on June 1 and runs until Nov. 30. Peak season spans mid-August to late October. Did you know there are several options available for you to notify your customers and route calls in the event of a hurricane or severe weather?
- If your company loses internet, you can ask VoiceOnyx to forward calls to designated cell phone(s) using the Transfer to Mobile Phone feature.
- If you have multiple locations, you can direct calls from a closed location to one that is unaffected by the storm.
- You can route calls to voicemail and check them via your email or remotely dial in to check a particular voicemail box.
- You can move your Polycom phones to a temporary location with internet service, such as a hotel business center or your home, if it is out of the main storm surge area. Check with a technician first, if possible.
Last year, during Hurricane Irma, several customers were able to keep their operations running from different locations with internet. VoiceOnyx servers were functional during Hurricane Irma and during every major storm since our inception in 2006.
Custom Closed Message and Schedules
In the event you cannot make it to your business, call or receive email, there is another option. VoiceOnyx will put a custom message in place for your business notifying customers of extreme weather conditions. The closure message is scheduled to run per your specifications, and can be extended or removed based on weather conditions and restoration of internet service.
VoiceOnyx is proud to provide customers with a variety of options for contingency planning, whether it be occasional internet loss, stormy weather, or unexpected closures. You may reach VoiceOnyx Technical Support from any Polycom phone by dialing 611 or by calling 888-321-3350.