Are you a small, medium or large sized business located in Miramar, Florida? Are you searching for that one thing to get ahead?
Jobs across the world are using more digital and mobile features every day. Patterns are changing, and your business has no choice but to stay on top of what’s happening.
Your phone system is where it all starts, and a Miramar business phone system will give your business the modern touch it needs.
Your employees are the most important part of your business, and you need to provide them with a business phone system for effective and efficient internal and external communication.
Happy employees lead to a positive work culture. What does this lead do? Better performance.
Interested in learning how a Miramar business phone system can increase retention? Stay tuned.
What does a Miramar business phone system entail?
You’re probably wondering what’s makes a Miramar business phone system so special.
Well, there are numerous positive things that it can do (which we will explain later in the article), but the best thing it does is provide your business with a local provider with great customer service.
Say goodbye to the big chain phone providers like AT&T and Comcast. Sayonara to always being put on hold and using up a big portion of your day just to get a simple answer.
A Miramar business phone system’s technology is customized. It’s based on your business structure. It builds a plan that fits with every customer’s needs.
With increased capabilities and top-of-the-line telecommunications, say hello to a happy and positive workforce that will increase retention.
Here’s how we increase retention:
Quality Customer Service
The days of being put on hold for an hour just to get transferred somewhere else are over.
A Miramar business phone system is dedicated to provided your business — small, medium or large — with quick answers to your questions.
Since business phone systems build a plan based on the type of business you run, we are involved in every step of the process.
From installing your technology to maintaining a relationship, customer service is never sacrificed. We provide you with assistance so you can increase your retention.
Since business phone systems are cloud-based or VoIP, you can now manage and track your metrics instantly. No more tracking down numbers and gathering data just to spend time analyzing it.
Systems provide you with automated numbers of things like:
- Hold time
- Length of call
- Length of resolution
- Employee tracking
With these real-time metrics, you can easily access employee performance and determine the necessary improvements to increase retention.
Improved organization and management
With the ability to quickly analyze your call time data comes improved organizational measurement.
Management will have the ability to make sure employees are staying on track and keeping up with their goals. Once goals are established, a Miramar business phone system makes it easy to measure results and determine if employees are performing.
Once goals are established, a Miramar business phone system makes it easy to measure results and determine if employees are performing.
Managers can track things like average call length, resolution time, how many calls answered and much more.
Reliability when you need it
Besides the customer service aspect, in order to keep up on your retention, your phone system needs to be reliable.
With a Miramar business phone system, you’ll have access to quality service at all times.
When you need to get in touch with a customer or employee, it’s easy. A system will allow for efficient conference calls with the ability to add in employees from multiple locations.
It also gives you access to inbound call filters that will allow for an employee to transfer a call to the proper location.
A business phone system provides the reliability your business needs to keep operations running smoothly, with happy employees and customers.
Remote workers and freelancers included
With this reality, our telecommunications need to be the best of the best in order to satisfy the needs of remote workers.
Miramar business phone systems can include any remote or freelance workers you may have as part of your workforce right into your company communications. Just as if they were in the office.
Through the cloud-based system where managers are able to track employees and monitor their progress.
This system allows companies to bring together every employee to create a unifying communication platform. Staying connected will no longer be an issue.
Adaptable to your business needs
Whether your business in Miramar is small, medium or large sized, a business phone system is flexible based on varying business needs.
Say your business is rapidly growing and needs phone lines added asap. This is possible with a Miramar business phone system.
On the other hand, say your business works with the wedding industry and experiences jumps in sales with the seasons. Phone lines can easily be deleted during the slow times.
With a cutting edge phone system, customization is built into the process. You won’t have to worry about going through the long process of change management.
When your business is growing and your employees are performing, it’s essential to have the functioning and dynamic technology to keep up.
Improved employee communications
Your employees make up your business. They are what keeps you moving, and it’s important they have the right tools necessary to live up to their potential.
A business phone system allows for employees to communicate with each other and learn new things or collaborate on a project.
Whether it’s a video conference call or an interactive screen tutorial, your employees will have the ability to work together to produce quality results.
These systems work with employees located anywhere, so there is no need to schedule face-to-face interactions.
Training, weekly check-ins, and user groups can all be satisfied with a Miramar phone system.
We live in a world where personalization will get you noticed and keep you ahead. Business phone systems provide you with the proper customization and personalization.
You’ll have the ability to conveniently manage groups of employees and make your communication process unique for every customer on the other line.
Here is a list of some features that allow for increased personalization:
- Multiple voicemail folders
- Custom greetings
- Number portability
- Inbound call filters
- Special lines
Multiple voicemail settings
A Miramar business phone system can provide your business with numerous voicemail settings when your lines are busy or it’s out of your business hours.
Remote workers will be able to manage and check their voicemail boxes and get back to the customer or employee immediately.
Multiple voicemail folders allow employees to sort voicemails based on the type of call: like current customers, old customers, and new customers.
Voicemails can also be sent directly to your email. If a customer is out of the office, they can easily listen to the message via email. It allows for saving and archiving certain messages.
Lastly, voicemails provide custom greetings that can make your business stand out amongst the others. With a unique and friendly message, your customer will know they are dealing with a company that is the real deal.
With the increased presence of companies partnering with other international companies or companies located in multiple countries around the world, a Miramar business phone system can satisfy the communication needs these situations bring.
Providing international local and toll-free numbers gives customers and employees in other countries the ability to reach your business, in a low-cost way.
Dialing a “1” for international calls is no longer necessary with it built right into the process. Only the 10 digit number is required.
Find me / follow me
This feature allows an employee to be reached in a variety of ways. If they step out of the office and don’t answer within 3 rings, it can be transferred to mobile for 2 rings, and if still no answer, it can be forwarded to voicemail.
A Miramar business phone system gives you the options to let someone find you no matter the situation.
This is a great thing for those on-the-move employees that can never seem to be reached. This technology solves this problem.
It’s time to make the switch
As you can see by all the features explained above, business phone systems get your business moving ahead in the right direction.
As a business owner in Miramar, you want a local provider with superior customer service at a low price.
VoiceOnyx of Florida is the right provider to choose for your Miramar business phone system. We customize your phone system to fit individualized needs, build features from the ground up and offer 101+ features to keep up with modern-day digital needs.
Now the’s time to invest in a business phone system, your employees will thank you and so will your customers. Your retention will never be better with this technology!