Palm Beach is a beautiful, diverse area. That’s why so many businesses (including us!) love working in the area.
But success doesn’t always come from just providing great services. Great communication is a huge part of the equation.
And, sometimes, communication doesn’t get the priority it needs.
If you’re running a business in this area, you’ll want to work with the best Palm Beach business phone system to make sure you have great communication.
VoiceOnyx is a Florida-born company that has a local office in Palm Beach. We love the businesses in this area and love working with them to take their telecommunications to the next level.
That’s why we wanted to put together this guide of 9 things you need in a Palm Beach business phone system!
Not all companies are created equally
VoiceOnyx is here to provide you with excellent service that strives to outdo other companies in the area.
Our great plans include unlimited calling, customer support, and no installation fees or contracts. We even offer a happiness money back guarantee– because we know our customers will love our services! And that’s why we pride ourselves on being the best Palm Beach business phone system.
Some other companies like to charge businesses by the minute, leaving a huge hole in the budget for calls.
Many businesses are turning away from traditional meetings, so making sure telecommunication is affordable is our goal. Why pay by the minute when you can get unlimited calls and conferences?
We’re here to help
VoiceOnyx is here to help you and your business nail great customer service to your clients. It’s our job and that’s why we keep up a blog full of great information.
9 things you need in a Palm Beach business phone system
Minutes that match your needs
When finding a Palm Beach business phone system that works for you, you’ll want to think about the minutes you’ll need every month.
It’s probably true that you haven’t had to think about “minutes” since many cell phone companies got rid of those plans, but you’re going to have to bring these into consideration again.
This means that your business phone system is able to handle the amount of calls that you’ll take as far as minutes go.
It’s impossible to tell how long a call will take. We know this because we’ve all had “quick question” calls that turned into a 30-minute conversation. So you’ll need to make sure your phone system can handle this.
Another huge aspect using minutes with your business phone system is knowing whether or not the company charges by the minute. Are you able to pick a tiered plan of how many minutes you can use per month? Are you getting unlimited minutes? Or do you have to pay per minute?
Ask yourself these questions before you pick:
1. Are you able to pick a tiered plan of how many minutes you can use per month?
2. Are you getting unlimited minutes? Or do you have to pay per minute?
If you are getting charged per minute, you’ll have to think about your budget and whether or not a competitor could offer you a better bundle!
Voicemail options that work
Voicemail is a huge part of your business communication. There will be times when a specific person will be out of the office and has to receive messages.
This area is known for booming business. So that’s where your Palm Beach business phone system comes into play– it’s your lifeline. Does it give you the voicemail options that actually work for your company?
You will want to know whether or not you can get customized voicemail greetings or prerecorded ones.
Find out if the voicemail you’ll be getting can give customers different options, such as sending an urgent message or transferring it to the next available employee to answer.
Getting your customer to the right person
Every phone system should be able to do a simple task: connect customers to your business.
This is easy enough, but will the phone system be able to get your customer to the right person?
It’s probably safe to say that we’ve all gotten trapped in an endless cycle of “press 1 for X” or “Press 2 for Y.” It seems impossible to get to a real person when this happens, let alone the person you need.
That’s why your business phone system should be able to get your clients routed correctly– easily.
Make sure that you can add in the options that you need. Make each department accessible and be sure that your phone system doesn’t have limited options in these routing situations.
A phone system that can be scaled
The goal of every business is to grow and succeed. That’s why businesses that are doing well are looking to add new products and new employees to support the growth that’s always happening.
It’s a great process and the phone services you have needs to work with this.
Before you pick your Palm Beach business phone system, you’ll want to make sure it can handle your future needs.
The Palm Beach area is booming, so does your phone servicer give you the option of adding 4 lines? What about 15? And how much will it cost you?
Making sure your phone system is scalable is a huge part of selecting a company that will work for you in the long run!
Have all your calls handled
Is there a certain number of calls that can happen at one time?
Do you really want your business limited to 15 calls at a time?
These are the questions you need to be asking your potential phone services company before you choose to go with them.
Call volume is an important part of being able to provide great service to your customers, so don’t underestimate. Having people go to voicemail or be given the busy signal is never good!
Keep your conferences
Some phone companies limit the amount of conference time that you can have. If this is something that your company is moving towards, beware!
It turns out that 95% of companies say that they prefer phone conferences, so limiting yourself is never a good thing in this situation.
The Palm Beach business phone system that you choose to work with should give you all the information you need about the capabilities of their conference calls.
This means letting you know how many people can dial in, how much each conference costs, and how these calls are supported.
Here’s a major factor to consider when picking your business phone service: how do they handle downtime?
Your Palm Beach business phone system should be able to get back online ASAP.
If you have ever used a VoIP service for your business phone, you know that it’s totally dependent on your internet service.
If a disaster or bad weather strikes, what is your company going to do to get your phones back up and running?
There should be a built-in system that lets your service be transferred to another location to save your service. Maybe a disconnect will happen, but it should never last very long.
As we all know, time is money so your company should be working to make sure you spend as much time online with great service as possible.
More and more businesses are moving towards online database systems to keep track of all their information.
You will want to make sure that the business phone service you choose integrates with the programs you use on a daily basis. If you use a customer contact system, be sure that your phone can connect to this to make calls easier.
Many businesses want to know that the information per call is trackable as well, so keeping copies of logs is something important that your Palm Beach business phone system should offer.
If you record calls for training and review, make sure that your business phone company offers this option as well. Find out if recording a call will alert the customer and whether or not they can be saved over long periods of time.
All of these little details can add up to a company making or breaking your ability to communicate with customers and potentially train employees.
Raise your standards
When you look into getting a Palm Beach business phone system, you will want to raise your standards.
This means that you want your company to provide you with customer service. Look for companies that offer long hours of support and easy-to-use websites.
If you have a question or problem, have high standards about how quickly you should be answered and helped.
You will want to know if your company will be able to help you in order to set up equipment and troubleshoot, or if you’ll have to DIY any issue that comes up.
VoiceOnyx is proud to have locations all over, which lets us come to you for individual support. When it comes to getting a worthwhile business phone system, go with the best!
Outline what you need and make sure your company can support you properly. Contact us when you’re ready to get to take your Palm Beach business phone system to the next level of great communication!