Being available is important, both inside the office and out. Technology gives you a wide variety of options, including collaboration software and wireless headsets for office phones.
By using wireless headsets along with other types of communication technology, you can make it easier for your team to communicate. Headsets also promote good health and productivity in the workplace.
Benefits of Wireless Headsets for Office Phones
There are many advantages for companies who choose to use wireless headsets. First, workers are more productive when they don’t have to hold a phone. You can take notes, look for files, or type on your computer during a call. This makes meetings easier to follow, and attendees can be more attentive.
Secondly, the fact that it’s easier to hear through a headset can make a big difference in comfort and efficiency. There’s less confusion and miscommunication. People who struggle to understand when background noise is present can easily participate in phone conversations with a binaural wireless headset.
Third, you gain mobility. Rather than transferring someone, putting them on hold, or calling back, you can walk over to another person’s desk for help. Bluetooth can reach 33 feet, and DECT wireless technology has a range of 330 feet. Both go through walls. If you’re tired of your employees missing calls and playing phone tag, headsets are for you.
It’s also more convenient to use a wireless headset than other options. Employees don’t have to take it on and off each time they leave their desk. They don’t have extra cords to trip over or roll over in their desk chair. This can improve office safety as well.
Finally, it’s better for your employees’ health to use a headset. Neck and tension issues are rampant when staff have to hold a phone between their ear and shoulder. Headsets reduce muscle strain and chronic pain. Your employees can also walk around and keep their blood circulating well rather than sitting all the time.
Healthier employees are happier, more engaged, and cost you less money in missed time and medical bills. That’s a win-win-win.
Features to Look For
When you’re choosing wireless headsets for office phones, it’s important to get the right features. There are many options that will help make these headsets effective for you and your employees.
Some elements to look for include:
- Noise-cancelling earpieces. You don’t want your staff to be distracted by outside noise when they are on an important call.
- Noise-cancelling microphones. Background noise can be distracting for those on the other end of the call as well. A noise-cancelling microphone helps block out other conversations.
- Multiple connections. Wireless headsets are most helpful when you can easily connect to and switch between different bases. Computers, desk phones, and smartphones can all provide an anchor for your headset.
- Notification lights. Trying to talk to someone while they are in the middle of a call is frustrating for everyone involved. A notification light can let someone know when your headset is actively on a call. The coworker will realize they need to chat with you another time.
- Good acoustics. The whole point of a wireless headset is to make it easier to hear. If a headset has poor acoustics, they will be frustrating to use. If your staff doesn’t like them, you’ll lose the benefits.
- Multiple wearing configurations. Some people enjoy an over-the-ear headset, and others prefer a band over their head. You can also wear a headset with a thin band behind your head. Having multiple wearing options available will help everyone on your team be comfortable.
When you have the right wireless headsets for your office, you will be able to enjoy the benefits of easier communication.
Wireless Headset Setup
Understanding how wireless headsets for office phones operate is an important part of getting the best performance. Although the headset is wireless, it still needs to draw power and connection from its base. You can choose a Bluetooth headset or DECT wireless technology.
The base connects to your handset base. To answer the phone, you generally pick up the handset, which then activates the base and allows you to use the headset.
There are options on some headsets for remote answer and hang up. Many offices find this much more convenient. Your employees can choose to pick up the handset if they don’t have their headset on, or they can respond to the beep in their headset and answer the call that way.
If you are going to use remote answering, it’s likely your staff will have the headsets turned on most of the day. You want to ensure that the batteries in your units will be sufficient to power that much usage.
How to Wear a Wireless Headset
There are a variety of headset configurations available when you set up wireless headsets for office phones.
Regardless of the headset, the sound quality will be best when you position the microphone about ¼ of an inch from the edge of your mouth. Remember that a noise-cancelling microphone isn’t magic. If there’s loud noise nearby, the person you’re talking to will hear it.
A wireless headset can be worn over the head or over the ear. If you have a one-eared headset, you can use it on either side. A binaural headset will be over the head and cover both ears. You can position it with the microphone on either side.
Many workers find that an over-the-head wireless headset feels more secure than other choices. However, an over-the-ear headset is lighter and can be better for employees who struggle with headaches.
Convertible headsets give you the best of all worlds. You can order multiple of the same unit and your staff can choose how they would like to wear them. An over-the-head, behind-the-head, and over-the-ear option gives you maximum flexibility.
Wireless headsets for office phones can be transformational for your company.
You can increase productivity and health. You can encourage connections between co-workers and with customers. If you would like more information about choosing wireless headsets for your office, we can help. Get in touch today and let’s help your business go wireless!