VoiceOnyx distinguishes itself from the competition by offering exceptional customer service and top-of-the-line technology. Customers absolutely love the service and it is very easy to see why they prefer VoiceOnyx to the competition.
The VoiceOnyx 3-Ring Maximum Customer Service Policy
VoiceOnyx implemented a “3-ring maximum” customer service policy. “We’ve never been so busy that we couldn’t accept a call,” says Edward Warren, Vice-President at VoiceOnyx. If the phone call does go to voicemail, we will contact the customer within 10 minutes. “We will send someone out to work directly with the customer if need be. We go all over the state of Florida to help our customers,” says Ed.
VoiceOnyx Offers Comprehensive Coverage with an All-Inclusive Rate
VoiceOnyx Tech Support travel all around Florida for troubleshooting and installation. “We do that for free,” says Ed, “whereas our competitors do charge for the same type of service.” The monthly fee at VoiceOnyx includes comprehensive coverage with an all-inclusive rate. VoiceOnyx offers customers unlimited toll-free calls whereas its competition charges high rates per minute. VoiceOnyx installs for free even if it’s just one phone. Meanwhile, the other guys can surprise customers with taxes, fees, and surcharges.
VoiceOnyx monitors its clients’ router and connections in order to diagnose issues and fix the problem even before the customer notices. Indeed, VoiceOnyx identifies issues such as high latency network connections that result in long delay times. We can also detect packet losses that are essentially small bits of data that get lost when being transmitted. By detecting and fixing such issues in a timely manner, VoiceOnyx can maintain an exceptional phone service. “Competitors might not offer that,” proudly says Ed.
VoiceOnyx Customers are Known by Name
“Our customers are given priority,” says Ed. Customer service representatives at VoiceOnyx know the customer’s name and actually have a good relationship with the customer. “You won’t get a random person on the phone to whom you will never talk to again,” says Ed, “and people really value that level of service.” “Exceptional customer service was our goal,” continues Ed. “We didn’t want to be just one of the other guys.”