VoiceOnyx prides itself on attracting and on retaining customers by offering state-of-the-art technology and exceptional customer service. In fact, the service is so exceptional that VoiceOnyx doesn’t even need to lock customers into lengthy contracts to retain them. VoiceOnyx attracts and retains customers by selling differently – without contracts!
Typically, customers change service providers when they are either dissatisfied with the quality of the service or with the price. Changing is a big deal and going through a migration is unpleasant. People break contracts because they are having some problems they can’t get solved. They’ve probably talked to six different people in a call center and they are getting frustrated because their problem still isn’t getting solved. The customer service representatives probably have no history of the conversations and no understanding of what was told to the customer.
VoiceOnyx Concierge-Based Level Tech Support
VoiceOnyx completely eliminates that dissatisfaction by offering a concierge-based level of tech support. VoiceOnyx puts an emphasis on quality of service and their customers are never going to talk to a call center. They are going to access local technicians who can offer valuable support.
Competitors in the industry have contracts and would use hefty threats if their customers tried to switch providers. Some providers charge between $3,000 and $4,000 in termination fees, and some customers have resorted to paying that type of fee because they were so unsatisfied with the service. “We don’t want customers to ever get to that point with our service,” says Edward Warren at VoiceOnyx. “Our customers stay with us because they want to stay with us,” proudly admits Warren, “not because we threaten them with big fines.”
VoiceOnyx customers a thrilled with the concierge-based level of tech support they receive, here’s what people who have experienced the VoiceOnyx difference are saying about us.