VoiceOnyx Privacy Policy

Please read the following to learn more about our Privacy Policy. By visiting any of VoiceOnyx’s websites, using VoiceOnyx’s products and services, or any other linked pages, features, content, or any other services we offer, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Any capitalized terms used herein without definition shall have the meaning given to them in VoiceOnyx’s Terms of Service.

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using the products, services, or website (collectively, the “Platform). This policy does not apply to the practices of companies that we do not own or control, or to individuals who we do not employ or manage.

Use of Your Personal Information

VoiceOnyx will never sell, trade, rent, or license your Personal Information to others outside VoiceOnyx. The primary purpose for which we use Personal Information is to provide you with the Platform. In the course of providing the Platform to you, we may also use your Personal Information for related purposes, which include the following:

  • provisioning or connecting your service;
  • providing you with customer service;
  • credit checking;
  • billing you for services;
  • investigating complaints related to the Platform;
  • investigating and fixing faults in relation to the Platform;
  • following up any payments you may owe us;
  • to administer contractual agreements or arrangement agreements necessary to provide the Platform to you;
  • sending you product or services information. We may also use your information to tell you about our other products and services, provided by us in conjunction with our business partners;
  • as required by law.

Personal Information Collected When You Communicate with VoiceOnyx
We receive and store any information you provide to us. The types of Personal Information collected may include:

  • your name, mailing address, email address, and contact details;
  • your date of birth;
  • location;
  • IP address;
  • browser information;
  • browsing history;
  • account name and number held by financial institutions from which payments for products and services provided by VoiceOnyx are made and information obtained as a result of credit checks that you authorize us to carry out;
  • records of communications between you and VoiceOnyx relating to products and services provided by VoiceOnyx to you;
  • records of use made by you of products and services provided by VoiceOnyx to you;
  • billing statements and transactions.

Personal Information Collected When You Use the Platform
We collect information about your use of the Platform. Information such as call records, location, application and feature usage, product and device-specific information, service options you choose, device numbers, and other similar information may be used for billing purposes, to deliver and maintain the Platform, or to help you with Platform-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about other VoiceOnyx products or service enhancements, determining your eligibility for new VoiceOnyx products and services, and marketing to you based on your use of the Platform. This information may also be used to: (1) manage and protect our networks, services, and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. This type of information may be aggregated or anonymized for business and marketing uses by us or by third parties.

From time to time, VoiceOnyx may choose to provide links to relevant third-party websites. These websites work independently from VoiceOnyx and have their own established privacy and security policies. Before you access, use, link to, or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy for these websites. VoiceOnyx is not responsible for the content or practices of any linked websites and provides links only for the convenience and information of our visitors. Personal information you submit in those contexts may be read, collected, or used by the service or application provider in a manner different from that described here. If you use or link to a public forum, bulletin board, chat room, or social network on or from a VoiceOnyx website, be aware that any personal information you submit can be read, collected, or used by other users of these forums, including to send you unsolicited messages. We are not responsible for access to or use of personal information you choose to submit or share with others.

Personal Information Collected on VoiceOnyx Websites
Whenever you interact with any of our websites, we automatically receive and record information on our server logs from you including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your device through our web interface that allow us to recognize your device and tell us how and when pages in our site are visited and by how many people. We may also record the referring page or service that linked you to us; other information about the type of web browser, computer, platform, related software, and settings you are using; any search terms you have entered on the website; and other usage activity and data logged by our servers. You may be able to change the preferences on your device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of the website’s features. When we collect usage information (such as the numbers and frequency of visitors to our websites), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of our websites, so that we can make the websites appealing to as many users as possible.

Communications
As part of the Platform, you may receive communications from us, whether by email or other means. We and our agents may send you email, contact you, or engage you in other communication that we or they determine relate to your use of the Platform.

Protections of VoiceOnyx & Others
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of VoiceOnyx, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Personal Information Security
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. In the event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances, and we may do so by email.

Accessible Personal Information
You may edit or delete the following information you’ve provided to us: real name, location, email address, and other account information. This list may change as the Platform changes. If you have any questions about updating information we have on file about you, please contact us at

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Customer Proprietary Network Information (“CPNI”)
CPNI is information made available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the Services you purchase from us, as well as related billing information. The protection of your information is important to us, and you have a right, and we have a duty, under federal law, to protect the confidentiality of your CPNI. We may use your CPNI information to offer you services that are different from the services you currently purchase from us.

If you don’t want your CPNI used for the marketing purposes described above, please notify us by email at

. Unless you contact us at the provided email address, VoiceOnyx may use your CPNI to market different types of services beginning thirty (30) days after the first time you access the Platform.  You may elect at any time to add or remove a restriction on the use of your CPNI.  Your choice remains valid until you change your election by contacting us at the email address above.

Other Information
You can always opt not to disclose information, but keep in mind that some information may be needed to register with us or to take advantage of some of our special features. You may be able to add, update, or delete certain information as explained in certain sections above. When you do so, however, we may maintain a copy of the unrevised information in our records. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. You may close your account pursuant to the terms of the VoiceOnyx Terms of Service. Please note that some information may remain in our private records after the closing of your account. If you do not wish to receive email or other mail from us, please email us at

. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Platform, and you are responsible for reviewing such legal notices for changes.

Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Platform or sending you an email. You are bound by any changes to the Privacy Policy when you use the Platform after such changes have been first posted.

Contact
If you have any questions about this Privacy Policy, you may contact us at

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Rev. 2017-5.1

Last Updated: May 26th, 2017