Less than a decade ago, people were frustrated with the reliability of the very first VoIP phones that were released on the market. Little did they know that the problem did not stem from the VoIP phones, but rather from the installation and implementation of the VoIP service. Initially, people had trouble integrating the VoIP phones because of the inconsistent service from their VoIP service provider.

What Did the Other VoIP Service Providers Do Wrong?

Business phone providers used to expect their customers to install the VoIP phones themselves. Indeed, business VoIP service providers used to stuff the office phone system in a box and ship it to their clients. Unfortunately, clients had to figure out how to install the office phone service on their own, with very little help from the provider’s technicians or customer service team.

How VoiceOnyx Changed the Game in 2006

VoiceOnyx is an accountable and high quality business VoIP phone service provider that goes onsite to the client’s office and installs the office phone system without additional costs. Our unique complimentary service ensures the VoIP phones work with the client’s internet connection by going through an extensive checklist. While onsite during installation, our technicians will answer any questions and guide you through the entire new VoIP office phone system.

VoiceOnyx technicians confirm the VoIP business phones, also called polycoms, have internet access. Our technicians verify the network settings and troubleshoot issues as they have direct access to the back-end technology. Clients value this service as most of them could not perform these complicated tasks on their own for correct VoIP phone setup.

How VoiceOnyx Raised the Standards

VoiceOnyx technicians install a high-quality router to establish a clear transmission of the voice to the VoIP servers. The router is provided at no additional cost, which is just another way VoiceOnyx raises the bar in the business phone service industry. Our world class VoIP office phone service, with concierge level customer experience, far outpaces the “other guys.”

Soon, traditional phone lines are going to be disconnected and people will have no other choice but to turn to a VoIP phone service. “People must remember that they should not reject VoIP phone services, but rather focus on selecting the best business VoIP phone provider,” recommends Edward Warren, Vice President of VoiceOnyx.