VoiceOnyx is Florida’s favorite business telephone system provider because it offers over 101 free features that help small businesses customize their telephone system.
Why is it so important to be able to customize your business telephone system? Well, you can quickly and easily leverage the 101 free features to increase sales, improve your branding, and grow your business.
Let’s take a look at four popular customizations that our clients love using on a regular basis.
Special Mailboxes for Group Access
The Special Mailbox is a mailbox that is separate from any extension, and that can be accessed from any phone, whether a Polycom or a cell phone. The Special Mailbox operates like any other mailbox. You can record a greeting and callers can leave a message.
The particularity of this mailbox is that any employee can access its content. Its main purpose is to grant access to the messages to the whole office.
The Special Mailbox is perfect for restaurants that have staff on a rotating schedule. The first person coming in the morning can check the shared mailbox and see who left a message, perhaps for a reservation or a dietary request.
Realtors and salespeople use this feature often. When they are not in the office, they can reroute their phone calls to their cell phone. This feature enables them to never miss a phone call while on the road.
The Call Forwarding feature also comes in handy when there is a power failure or the Internet is down. Incoming calls can be rerouted to a cellphone or to an office in another location.
Ring Groups allow for multiple extensions to ring together in tandem or in a time series. This feature is helpful for caregivers since they appreciate being able to pick up the phone in whichever room of the daycare they are currently in.
VoiceOnyx Ring Groups are highly customizable and can be designed to handle almost every scenario to ensure calls are being answered.
Also known as an Interactive Voice Response (IVR), an Auto Attendant allows for calls to be greeted and routed efficiently. The Auto Attendant feature is essentially an interactive menu.
Just like a website’s home page is the entryway to a site’s many features, the Auto Attendant is your inbound phone gateway. The menu is fully customizable to present options such as:
- The ability to instantly speak with someone
- Access to the phone directory
- Obtaining driving directions
- Reaching after-hours emergency contacts
- Learning operating hours
- Leaving a voicemail, etc.
VoiceOnyx is Florida’s leader in telephone solutions. Our 101 free features are sure to help the modern entrepreneur scale his or her business.