Are your interested in improving your call quality and training? Perhaps several employees need assistance while closing a deal over the phone, or a new employee needs to listen in on calls to receive training.
VoiceOnyx is Florida’s premier business phone provider and offers multiple solutions to help businesses improve their call quality and growth.
VoiceOnyx’s free call monitoring feature gives supervisors the ability to listen in on live calls for quality assurance and training purposes. With call monitoring, authorized personnel can dial in from outside the office, enter a pin code, and monitor calls to oversee whether clients’ issues are being resolved efficiently. This feature allows new employees to listen in on active calls to learn how a typical conversation will flow.
When company protocol does not explain how to handle certain situations, an employee may not fully know how to handle incidents over the telephone when they arise. By utilizing the whisper feature, the supervisor has the ability to listen in on a call and offer assistance to the employee without the client hearing the conversation. This allows for the employee to receive direction on the unfamiliar issue or advice on how to close a sale, while the client is hearing only one side of the conversation.
Call recording allows for personnel to record calls and use them later for quality assurance or training purposes. This can be beneficial by showing supervisors whether or not what is being promised during a call is correct. When using this feature, it is necessary to have a message stating that, “The call is being recorded for training and quality assurance.”
VoiceOnyx is Florida’s leader in business telephone solutions. These free features allow supervisors to maintain the quality of their calls and customer service, making it simple to offer aid and assistance. Does your business utilize any of these free features? How have these features improved your call quality and/or training solutions? Call our team today at 888-321-3350 and let us know and we’ll feature your business and feedback in a VoiceOnyx Customer Spotlight.