Since VoIP stands for Voice over Internet Protocol, most people erroneously think they can no longer receive phone calls when the Internet is down. Fortunately, there is a simple way around it, and it’s called ‘call forwarding.’
How VoIP Works
When someone tries to call you, their phone does not directly ring your phone, but rather a ringing server. Phone calls from the ringing server are then routed to your phone, or can be rerouted to another phone using the call forwarding feature.
How to Set up the Call Forwarding Feature
“Simply call VoiceOnyx, and we will fix it for you,” confirms Joseph Phillips, Technical Support Agent at VoiceOnyx. VoiceOnyx is Florida’s well-known VoIP service provider that offers small business phone service solutions.
“The first thing people do when their Internet is down is to call us and let us know about the problem,” says Joseph. “Little do they know is that we already know about the problem and are already working on it to try to fix it,” he adds with a smile.
“We have a monitoring system that warns us when we can no longer route phone calls to their business. Sometimes we get to call the client before they call us,” confidently adds Joseph.
What Are Your Options When the Internet Is Down?
When the power or the Internet is down, VoiceOnyx clients have many options that can help them resume business.
- Call Forwarding: Quickly activate the free feature by contacting customer service. You can reroute calls to your cellphone or to Polycom phones at another one of your locations.
- Route calls to voicemail: You can easily access all voice messages from an external phone via the remote voicemail checking feature. Moreover, you can opt to receive an email with the transcript of the voice message. Such a neat feature can help you easily delegate tasks and get back to business.
VoiceOnyx is Florida’s top rated VoIP provider because of the 101 business phone features and concierge level customer service they provide. A class customer service is always appreciated, especially when you are activating your contingency plan.