“Rebooting your Polycom phone is fast and easy,” reassures Joseph Phillips, Technical Support Agent at VoiceOnyx. “It takes just a few seconds and you are back on track,” confirms the business phone systems pro.
“It could happen for a number of reasons,” explains Joseph. “It could either be because the phone froze or because of an Internet connection loss.”
Luckily the solution is very simple. “When the phone gets stuck, unplug the Polycom and plug it back in,” states Joseph, knowing very well it is probably not the first time you’ve heard this common solution for this problem.
No Power Supply
Some Polycom phones have a power supply. Unplug the power supply, and plug it right back in. This technique fixes the problem in the vast majority of cases.
When the Polycom does not have a power supply, you can unplug the Internet cable. The Internet cord provides power and when you unplug it, you essentially shut the phone off.
Sometimes you can’t get to the back of your Polycom because the wires are tangled. In that case, simply go to:
- Advanced; and
- Reboot phone.
You can essentially just press a few buttons, and voilà! The Polycom is back online and you can quickly get back to business.
VoiceOnyx Provides an Instruction Manual
When you order Polycom phones from VoiceOnyx, our professional agents come to your office to install the phones. “The service is free of charge for all our Florida customers,” confirms Joseph. “It is our greatest pleasure to assist you in setting up your office phone system.”
During our visit, the VoiceOnyx agents explain to you how to use your Polycom and provide an instruction manual, just in case you need extra info or need to refer to it to troubleshoot issues.
Exceptional Customer Service
“If you really just can’t reboot your Polycom or just can’t get your Polycom working, we understand and will be there to help,” says Joseph. Simply give us a call at 888-321-3350 and one of our VoiceOnyx agents will be more than happy to assist you in resetting your Polycom.
VoiceOnyx is Florida’s well-loved business phone provider. Our customers love our products, love our prices, and absolutely love our customer service!