VoiceOnyx is a premium VoIP service provider that offers its clients over 101 complimentary business phone features. Clients that operate call centers absolutely love the queue routing feature, as it easily enables them to quickly distribute the call inflow to the first available representative.
The Queue Routing Feature Can Be an Effective Tool for Your Business
Businesses that operate call centers use the queue routing feature to manage their large influx of calls. They use the queue routing feature to optimize the distribution of incoming calls to a limited number of agents. This feature helps businesses minimize the time a caller is placed on hold. Plus, the queue routing feature enables businesses to maximize the use of their most precious resource: human capital.
Businesses value the queue routing feature because it announces the estimated wait time to the caller. The feature can also announce the position of the caller in line. Such options enable businesses to reassure callers that they will be taken care of very shortly and reduce the stress associated with uncertainty.
The queue routing feature can effectively help businesses that are upsizing or downsizing. Is your business growing so fast that your current employees can no longer keep up with the call inflow? The queue routing feature can help you manage the increasing call inflow and can be a great tool for your growth. Or, are you scaling down operations due to restructuring? The queue feature can determine the distribution of your company’s call inflow to ensure a seamless transition for your customers.
How the Queue Routing Feature Works
VoiceOnyx technicians can easily set up your office phone system to accommodate the queue routing feature – possibly your new favorite feature. The queue routing feature is dynamic and responsive. When call agents start their shift, they simply log into the queue. They have now entered the distribution list and can start receiving phone calls.
Queue Routing Logic distributes calls in five different ways:
- Round Robin
- Least Recent
- Fewest Calls
- Round Robin with Memory
Each call distribution logic performs differently and understanding your call flow is key to determining the proper logic. The default logic is Round Robin with Memory, whereby each call rotates to the next extension in line, starting with the agent who has answered the last call.
Call Florida’s best VoIP service provider, VoiceOnyx now at 888-321-3350 to determine which option may be best for your workflow.