VoiceOnyx is a premium VoIP service provider that offers its clients over 101 complimentary business phone features. Clients that operate call centers absolutely love the queue routing logic feature, as it easily enables them to quickly distribute the call inflow to the first available representative.
Call center managers can now access Call Analytics, a digital dashboard that enables them to easily analyze call statistics. Managers can quickly run reports based on inbound, outbound, and internal calls. The web-based queue stats screen provides live, real-time stats of the call center queues.
Call Analytics displays important information such as:
- Who is on a call.
- Current incoming calls.
- Calls waiting in queue.
Managers can use the valuable information to optimize the distribution of the calls by selecting the queue routing logic feature best suited for their needs. By taking a close look at their call records, managers can determine if call center employees are properly taking their calls. Managers can also assess who is most successful with their phone calls and who could benefit from additional training.
Call Analytics provides managers with the ability to:
- Become accountable for their most precious resource: human capital.
- Project growth based on call volume.
- Use research tools to diagnose and resolve issues.
VoiceOnyx is a premium business phone provider not only because it offers an exceptional office phone service, but also because it offers small businesses the opportunity to successfully manage their resources and to grow. Businesses who fully take advantage of VoiceOnyx’s 101 complimentary features benefit from a competitive advantage. These businesses have the ability to automate manual tasks, to free up resources, and to reallocate them in areas with higher impact.
The Call Analytics feature synthesizes valuable information and portrays it in a visually appealing manner. The information is delivered in a straightforward manner thus enabling both finance managers and non-finance managers to interpret the information with ease.