VoiceOnyx is a business phone provider that offers over 101 complementary features to help clients improve efficiency and manage resources. Presence Monitoring is a very well-known feature that enables managers to improve their team’s cooperation and manage human capital.
The Presence Monitoring feature allows teams to view the status of their colleagues’ phones in real time. This feature comes in handy when teams are scattered throughout the office or allowed to work remotely from home.
The Polycom integrates your colleagues’ extensions as part of your Buddy List. The Polycom’s LCD screen displays your team members’ names and offers direct line keys. Team members are not available to speak with you or to receive a transfer call when a red line is displayed next to their name.
Managers in a call center can evaluate their team’s productivity by using the Presence Monitoring feature. Managers can see how fast team members pick up phone calls and can assess the time they spend answering the given call.
Managers can then make decisions, improve procedures, and reallocate resources by using the Presence Monitoring feature.
Front Desk Receptionists
The Presence Monitoring feature is a very useful tool for Front Desk Receptionists since the feature allows them to see the status of team members before transferring a call.
In the absence of a Front Desk Receptionist, the feature allows team members to manage incoming calls themselves. Of course, team members who are on a Hunt List or on a Ring Group with other members can easily determine the need to pick up the call if other members were not available.
VoiceOnyx is an office phone service provider that cares about its clients. VoiceOnyx creates free features that enable its clients to manage their businesses efficiently and to reach their full potential. Clients regularly use the countless features their favorite VOIP service provider offers.