Are you looking for solutions to enhance the training of your employees? Perhaps you’d like to develop your sales staff and to sharpen their sales techniques. Maybe you are looking to expand your call center and train new recruits.
VoiceOnyx is Florida’s premier business phone provider and offers multiple solutions for businesses that invest in their employees.
VoiceOnyx introduces its popular complimentary remote monitoring feature. The feature allows for authorized personnel to dial in from outside the office, enter a PIN code, and monitor live calls and activity in the office.
This option is particularly useful when you are training sales staff or customer service agents in a call center. The feature also helps supervising managers who have productivity concerns in the workplace, especially when they often work off-site.
The call monitoring or listening feature enables the trainer to remotely monitor the trainee over the phone. This feature is the perfect solution for the quality assessment of phone calls.
“When you’re training somebody, you want to be able to listen to that person to make sure that what they’re saying is correct,” says Ed Warren, Vice President at VoiceOnyx. “Managers can also tune into conversations from their seasoned staff. That way, they can ensure their sales staff is not promising anything unrealistic just to secure a sale.”
The whispering feature enables the trainer to remotely talk to the trainee over the phone, without being heard by the customer who is also on the line. This feature is the perfect solution for training new hires.
“The trainer can remind the trainee to hit the highlights they’re supposed to hit by using this feature,” states Ed. “Trainers have a substantially higher success rate with trainees when they use the whispering feature because the trainee is able to hear and implement immediate feedback.”
VoiceOnyx also offers the option to record phone calls, which can be useful to trainers who have a backlog of phone calls to listen to. It is then important to have a message that states the call is being recorded for training and quality assurance.
VoiceOnyx is Florida’s leading business phone provider and offers multiple solutions for businesses that value employee training. Do you need assistance with setting up our complimentary remote monitoring feature? Contact us at 888-321-3350 and we’ll walk you through all of the steps to begin using the feature.