Holiday Closure Messages are a convenient feature this time of year. VoiceOnyx sends a holiday message reminder which provides your business with the option to play a generic or custom message on the day(s) and times you schedule an upcoming closure. These messages are professionally recorded and let your customers know you are closed for business. They also provide the option to leave a message that can be routed to voicemail or a particular extension.
You have the option to customize wording and routing of the holiday message to best meet your business needs. Custom messages are ideal if:
- You plan to have a designated staff member on call for urgent situations – you can provide your closure dates and then ask the caller to press 1, for example, and the call will be transferred to a cell phone. This is a popular feature of counseling services, property management offices, and attorney’s offices.
- You plan to be closed for more than one to two business days – you will want to announce your exact dates to your customers, so they can anticipate when they will hear back from you.
- You prefer to leave your own personalized message. A designated staff person will record the media file for your message by first calling VoiceOnyx.
Over the holiday closure, caller messages may also be reviewed by Remote Voicemail Checking which allows you to access company or individual mailboxes by dialing into the office. Since most voicemail is set up with the voicemail to email feature, you can also check your email account.
Once the specified time/date/event has passed, the phone system automatically reverts to your normal greeting or ring group.
For more information on custom messages for your business, visit our article on custom message tips.
VoiceOnyx Business Phone Service may be reached by dialing 611 from any VoiceOnyx phone.