Did you know you can return a call to a client using your company caller id remotely? When you’d like to return a client’s call after hours or when you aren’t in the office, simply use our Remote Line Access feature. VoiceOnyx technicians will assign you a masking number to call from your cell phone.
“The client starts by dialing in the masking number, which allows him or her to dial in the office phone system. The client will hear the phone ring once and then hear the dial tone again. At this point, he or she will dial the phone number of the person intended to be reached,” explains Joseph Phillips, Technician at VoiceOnyx.
How Do I Know if a Client is Trying to Reach me After Hours?
There are several ways you can be notified that a client is trying to reach you. Depending on the PBX configuration you choose, you can access a voicemail message or receive a call directly to your cell phone.
- Customers may dial your extension directly, or you may receive calls from your company’s Interactive Voice Response (IVR). The IVR prompts a caller to make a selection from the menu. For example, there can be a choice for your customer to Press 1 for after hour emergencies or urgent matters directed to your cell phone.
- Voicemail to email can be set up to notify you of your messages. You can also use Remote Voicemail Checking, depending upon your set-up. This allows you to check the company or an individual voicemail box by dialing into your office.
- The FindMe/FollowMe feature allows a call to be routed to your extension, then cell phone (or both simultaneously) and then back to your voicemail.
If you miss a call directed to your cell phone or wish to follow up on an urgent voicemail message, the Remote Line Access feature is ideal. The call will appear to your client as though you are calling from your office. The Find Me Follow Me feature also ensures only your company id is displayed when your cell phone number rings.
For further information about setting up Remote Dialing, contact VoiceOnyx Business Phone Service at 888-321-3350. Customers may dial 611 directly from a VoiceOnyx phone.