Call Forwarding is one of the most popular feature codes alongside Voicemail, Call Display, Speed Dial, and Call Waiting. So, what are feature codes exactly? Simply put, feature codes are shortcuts that VoiceOnyx users can select to perform specific actions.
Examples of VoiceOnyx Feature Codes
For example, VoiceOnyx users can check their voicemail by dialing *85 followed by their extension number on their VoIP phone. Users can also set up a dial pattern to send a specific caller directly to voicemail. In fact, VoiceOnyx users have access to over 101 features.
Just like the high end systems, VoiceOnyx offers its users the possibility to convert their VoIP phones into a pager system. Indeed, users can dial *999 to turn every phone in the building into an intercom. This feature is really important as it enables crucial communication in a timely manner, such as in the case of an evacuation announcement.
Feature codes are very popular in sales environments. For example, users can dial a feature code to monitor phone calls for quality and training purposes. The trainer could, for example, listen to a conversation between the sales representative and the client without being heard. The trainer could also use a feature code to check the recording.
Feature codes are also very popular with customer service representatives in call centers. Indeed, the trainer could dial a feature code which would allow him or her to whisper information to the trainee without being heard by the customer.
Users can choose from over 101 feature codes at VoiceOnyx and can customize all extensions. Whether they choose to set up a feature code to send a customer to a queue or to dial a feature code to activate Do Not Disturb (DND) mode, VoiceOnyx users can dial their preferred extension and quickly reach their goal.